At Terapeas ("we", "our", "us"), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform, including our website, mobile app, and services (collectively, the "Platform"). By using the Platform, you agree to the practices outlined in this Privacy Policy. If you do not agree with these practices, please refrain from using the Platform.
We collect several types of information to provide and improve our services:
When you use our services, you may be required to provide personal information, such as:
Account Information: Name, email address, phone number, and profile information for account creation and management.
Session Information: Your communication preferences, session notes, and feedback on therapy sessions.
Payment Information: Billing address, credit card details, and payment history for transactions.
We automatically collect data about how you interact with the Platform. This includes:
Device Information: IP address, browser type, operating system, and device identifiers.
Log Data: Time of access, duration of sessions, and click-through data on our Platform.
Location Information: We may collect location data from your device to provide region-specific services, subject to your consent.
When using therapy services, you may share sensitive health information during video calls, voice calls, or chats. This information may include, but is not limited to, your:
Mental health conditions or concerns.
Therapy goals, treatment plans, and progress notes.
Any other health-related data you voluntarily provide during sessions.
d. Therapist Verification Information
If you register as a therapist on our Platform, we may collect additional information to verify your identity, qualifications, and professional licensing. This may include government-issued identification (such as NRIC or passport number), professional license numbers, certificates, and related documentation. This information is collected solely for identity verification, regulatory compliance, fraud prevention, and maintaining the integrity of the Platform. Such information will be stored securely with restricted access and will not be disclosed except where legally required.
We collect the professional information and content you choose to publish on the Platform, including your public expert profile, name, professional designation, biography, photographs, videos, session advertisements uploaded through “Post a Specific Session”, and public Teraspace posts.
We may also collect and use your photographs, video and audio recordings, and interview contributions during Terapeas public events, expert events and promotional activities.
We use the information we collect for various purposes, including:
To Provide Services: To facilitate communication between you and therapists, process payments, and manage your account and therapy sessions.
For Account Management: To create and maintain your user account, and provide you with access to our services.
To Improve the Platform: To analyze user behavior and feedback to enhance and personalize your experience.
To Communicate with You: To send you notifications, updates, or promotional messages.
For Legal and Security Purposes: To comply with legal obligations, enforce our Terms and Conditions, and protect our services from fraud or abuse.
AI Summarization and Transcription: If you allow AI to summarize your sessions, the system may transcribe your session in order to produce a summary. Transcriptions may or may not be stored based on Terapeas’ discretion, but all data is kept in a secured database.
Service Communications: We use your registered email address and telephone number for account and service notifications, expert announcements and operational updates relating to Terapeas.
Marketing Communications: With your marketing consent, we may contact you by email, SMS, WhatsApp or telephone about Terapeas-related workshops, upcoming events, features, services and promotional activities. Necessary account and service notifications may continue.
We may share your data under the following circumstances:
We may share your information to comply with applicable laws or legal processes. For example:
A court subpoena may require us to disclose certain information.
As a general rule, we defer to your chosen therapist to decide whether or not to produce psychotherapy notes or messages you’ve had with them. Many jurisdictions have strict rules governing therapist-client confidentiality.
We encourage you to discuss with your therapist if you have concerns about their disclosure obligations.
Your data may be shared with selected service providers who assist us in operating the Platform. These include:
Data Hosting and Storage Providers
Technology Service Providers
Billing and Payment Processing Service Providers
Our employees are under strict confidentiality agreements. For instance, a paralegal may receive legal correspondence (such as subpoenas) and forward it to our legal team for further handling.
We may share certain data with Service Providers to ensure the safety and security of the Platform and its users.
We may use and share your public expert content, name, professional designation, image, voice and contributions to promote you, your professional services, Terapeas, its events and activities.
Materials may appear on our app, websites, social media, digital advertisements, promotional emails, brochures, posters, banners, event displays and other online or offline marketing materials. This includes social media accounts owned and managed by TERAPEAS SDN. BHD. that operate under names or brands other than Terapeas.
Your consent may cover repeated promotional uses within its stated scope without separate approval for each publication.
Authorised providers assisting with media production, publication or communications may process relevant information on our behalf. Publicly published materials may be viewed or independently reshared by others, and third-party platforms operate under their own privacy policies.
Photography and recording may take place at Terapeas public and expert events.
We will not publish photographs, videos, audio recordings or confidential information from group therapy or private therapy sessions. Private messages, client information and clinical records are excluded from promotional use. Any legally required disclosure is handled separately.
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption for online transactions and secure storage of sensitive information.
However, please note that no data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the following rights concerning your personal data:
Correction: You can update or correct any inaccurate personal information.
Deletion: You may request the deletion of your personal data, subject to certain conditions (e.g., legal or contractual obligations).
Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.
To exercise any of these rights, please contact us at [hello@mail.terapeas.com]. We may need to verify your identity before processing your request.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. When your information is no longer needed, we will securely delete or anonymize it.
If you are accessing the Platform from a country outside of Malaysia, your data may be transferred to and stored in countries with different data protection laws than your home country. By using the Platform, you consent to this transfer and processing of your data in accordance with this Privacy Policy.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
We don’t knowingly collect or solicit any data or information from anyone under the age of thirteen (13) or knowingly allow such persons to become our users. The Platform is not directed at and not intended to be used by children under the age of thirteen (13). If you’re aware that we have collected personal information from a child under age thirteen (13), please let us know by contacting us, and we’ll delete that information.
We may update this Privacy Policy from time to time. The updated Privacy Policy will be effective immediately upon posting. We encourage you to review this policy periodically.